Common Ground.
Two charges. One frustrated customer. Find an honest next step.
A
Meet Alex.
You work at a subscription service. Alex reports two £24 charges. You can investigate billing and promise an update within one working day. You cannot promise a refund before checking.
Try your own words. At the end, review the evidence behind the feedback.
Feedback you can question.
Common Ground uses the same evidence validation module as our research workbench. Quotes must exist in your turns and belong to you. Whether a quotation truly satisfies a criterion still needs judgement; a valid citation is not proof of an accurate assessment.
Read our research